Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
This Auckland post is a permanent, full-time Hybrid Multi-Cloud Technician role. It suits an ICT support person who likes solving problems and wants to grow into cloud work.
You would keep hybrid and multi-cloud services running. That means handling incidents and requests in ServiceNow, helping senior specialists investigate tricky issues and supporting new deployments and system changes. You would work with internal teams and outside vendors, keep documentation current and follow security and compliance rules. National technology projects and an on-call roster are part of the job.
Sponsorship is available for suitably qualified international candidates.
Your CV should name the platforms you support, the ticket tools you use and any ITIL study. Many Bangladeshi IT support staff have this kind of experience from Dhaka or the Gulf. Build your cloud support technician CV with Build AI CV and list your certifications clearly.
Key Responsibilities
- Give daily technical support across hybrid and multi-cloud environments
- Investigate and fix incidents and service requests, logging each one in service management tools such as ServiceNow
- Maintain systems, complete scheduled support tasks and restore services using set processes
- Help senior specialists with troubleshooting and deeper investigations
- Support new technology deployments, system changes, testing and rollouts
- Take part in technical planning and project delivery, including national digital projects
- Suggest ways to make systems more reliable and easier to use
- Coordinate fixes with internal teams and outside vendors
- Keep technical documents, records and service information current
- Follow security, compliance, risk and operations standards, and escalate complex problems or risks
- Join the on-call roster for critical support when needed
- Bring a collaborative, service-minded attitude and help adopt new technology
Requirements & Eligibility
- Minimum 2 years of professional experience in ICT technical support or a similar technology role
- Hands-on experience supporting IT services and routine operations, with practical troubleshooting and incident resolution
- Experience with IT service management systems, preferably ServiceNow, and an understanding of structured service management and incident handling
- Some exposure to technology implementation, deployment or system change work
- A relevant tertiary qualification in IT, Computer Science or a related field
- Relevant industry certification such as ITIL or Service Management is advantageous
- Strong analytical and technical problem-solving skills
- Clear communication with technical teams, users, vendors and stakeholders
- Good teamwork and collaboration
- A real interest in learning new technologies
- Able to work on your own and know when to escalate complex matters
- Organised, proactive and focused on reliable technology services
- A strong commitment to professional integrity, security and compliance
- Willing to join an on-call roster
- Able to satisfy relevant New Zealand employment and visa requirements
Apply: jobs@jobsabroad.bd · WhatsApp
Visa guide: AEWV Guide for Bangladeshi Workers